Terms of Service

1. Nature of Services

My Repair Consultant ("we," "us," or "our") provides auto repair consulting services for customers. These include reviewing repair estimates and inspection findings, explaining repair recommendations and terminology, answering questions, and offering guidance based on our professional experience in the automotive industry. For customers who choose Full-Process Assistance, our services also include communicating with your repair facility on your behalf, with your permission, during a single repair visit.

Our services are advisory in nature only. We provide opinions and guidance based on the information you share with us. We do not physically inspect vehicles, perform diagnostic testing, or conduct repairs through this service.

2. No Guarantee of Outcomes

By using our services, you acknowledge and agree that:

• We cannot guarantee any specific outcome from your repair experience
• Our advice is based solely on the information provided to us and our professional judgment
• Repair outcomes depend on many factors outside our control, including the repair facility's workmanship, parts quality, and unforeseen vehicle conditions
• While we strive to help you make informed decisions, the final decision to approve or decline any repair is yours alone

3. Limitation of Liability

To the fullest extent permitted by law, My Repair Consultant shall not be held liable for:

• Any negative outcomes resulting from repairs you approve or decline, whether or not you followed our guidance
• The actions, workmanship, pricing, or conduct of any repair facility
• Any indirect, incidental, consequential, or punitive damages arising from your use of our services
• Any losses related to vehicle damage, safety issues, or additional repair costs
• Decisions made based on our consultation

Our total liability for any claim arising from our services shall not exceed the amount you paid for the consultation in question.

4. Not a Diagnostic Service

We do not diagnose vehicles. Our consultations are limited to reviewing and discussing repair estimates, inspection findings, and recommendations provided by repair facilities. We cannot determine whether a diagnosis is correct, or whether a recommended repair is necessary, without physically inspecting the vehicle, which is outside the scope of our services.

5. Independence and Disclosure

My Repair Consultant is owned and operated by Adam Allen, who also owns Allen's Auto Repair, an independent repair facility. My Repair Consultant is a separate consulting service. We do not sell, schedule, or perform repairs through this service, and we do not accept payments, commissions, or referral fees from the repair facility you are working with. In the consulting relationship, we work for you, and our guidance is based on our professional experience and the information you provide.

6. Your Responsibilities

You agree to:

• Provide accurate and complete information about your vehicle and repair estimate
• Make your own final decisions regarding repairs
• Understand that our consultation is one input among many you should consider
• Not hold us responsible for the actions of third parties, including repair facilities

7. Consultation Scope

Base Consultation. Our Base Consultation is intended to help you understand your repair estimate, inspection findings, and the shop's recommendations, typically before you approve work. It is delivered through messaging in our client portal.

Full-Process Assistance. Full-Process Assistance includes the Base Consultation and extends it to consulting and communication assistance during one repair visit concerning the repair situation you submitted, through completion of that visit. With your permission, we may communicate directly with your repair facility to help clarify findings and recommendations and to explain updates and changes to you. It does not cover future or unrelated repair visits.

In both cases our role is advisory. We do not perform or warrant repairs; your repair facility performs and warrants its work. We do not negotiate pricing on your behalf, guarantee repair outcomes, or provide legal advice or dispute resolution. You retain sole authority to approve or decline any repair and any spending.

8. Payment and Refunds

The Base Consultation is a flat fee of $50 and Full-Process Assistance is a flat fee of $150. A customer who has paid for a Base Consultation may add Full-Process Assistance for the same repair situation for an additional $100 (total $150); this add-on applies only to that repair visit and is not a credit toward any future consultation. Payment is required at the time of scheduling. Consultations are non-refundable once the session has been conducted. If you need to reschedule, please do so at least 24 hours in advance.

9. Privacy

We respect your privacy. Information you share with us, including repair estimates and vehicle details, is used solely to provide your consultation. We do not share your information with repair shops or third parties without your explicit permission. If you choose Full-Process Assistance, we will share only the information needed to communicate with your repair facility about your repair, and only after you have given us permission to contact them.

10. Changes to Terms

We reserve the right to update these Terms of Service at any time. Continued use of our services after changes are posted constitutes acceptance of the revised terms.

11. Contact

If you have questions about these Terms of Service, please contact us at hello@myrepairconsultant.com.